Privacy Policy

1. Information We Collect

When you use our services, we may collect the following information:

• Personal information: name, email, phone number, and nationality when you fill out our contact or booking form.
• Browsing data: IP address, browser type, pages visited, and time spent on our site.
• Cookies: we use cookies to improve your browsing experience (see section 8).

2. Data Controller

The controller responsible for processing your personal data is X-Travel PERÚ (Peruvian Tax ID / RUC 20601549256), operating under the trade name Glaciares de Ausangate, domiciled in Cusco, Peru.

3. Legal Basis and Applicable Regulations

The processing of your personal data is governed by Peru's Law N.º 29733, Personal Data Protection Law, and its Regulations approved by Supreme Decree N.º 003-2013-JUS, under the oversight of Peru's National Authority for Personal Data Protection.

4. How We Use Your Information

• Process your tour bookings and inquiries.
• Send booking confirmations and relevant travel information.
• Improve our services and website experience.
• Comply with legal obligations.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including any legal and tax retention periods required under Peruvian law. Once these purposes are fulfilled, your data is securely deleted or anonymized.

6. Data Protection

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Third-Party Sharing

We do not sell, trade, or transfer your personal information to third parties, except when necessary to provide our services (e.g., partner transport companies, accommodation providers) or when required by law.

8. Cookies

We use different types of cookies to run this site:

• Essential: required for the site and booking process to work correctly; these cannot be disabled.
• Analytics: help us understand how the site is used so we can improve it (can be disabled via your browser settings).
• Preferences: remember your language and other choices for future visits.

9. Your Rights

Under Law N.º 29733, you have the right to Access, Rectify, Cancel, and Object (ARCO rights) regarding your personal data. To exercise these rights, contact us at info@glaciaresdeausangate.com.

10. Contact

If you have any questions about this privacy policy, you can contact us at:

• Email: info@glaciaresdeausangate.com
• Phone: +51 927743016
• Address: Cusco, Perú